Developer Support

The signageOS Developer Support Team is looking for a smart, driven, problem solver to join and grow with the signageOS team as the company rapidly expands operations globally. This person will provide dev and tech support in the evolving digital signage landscape through communication with company partners and digital signage development experts. This role includes both project and support responsibilities.

As experts within the digital signage industry, signageOS will provide this person with the opportunity to continually grow as a developer, learn about digital signage technology and evolve as a professional in IT, networking, and streaming technologies.

Key Responsibilities

• Provide developer guidance and help to signageOS partners and customers

• Participate in the testing process and new feature evaluation

• Respond to system inquiries and troubleshoot reported issues, provide ongoing technical support

• Provide process/system support

• Assist in the maintenance of functional user documentation

• Become a subject matter expert on digital signage integrations and development

• Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress

• Track system issues and enhancement (feature) requests for review and resolution by the development team

• Aid in the creation and maintenance of standard support procedures and training materials.

• Communicate effectively across teams to meet project timelines and deliverables

• Testing of applications for various professional displays and other HW devices, written by signageOS

• Testing of signageOS cloud platform

Requirements

• Experience identifying and resolving issues independently would describe oneself as a “troubleshooter”

• Relevant work experience in a similar role

• Systems support experience, previous participation in system testing and system implementation activities are a plus

• Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers

• Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail

• Excellent written and verbal communications skills

Useful skills

• Javascript (Typescript)

• Understanding of JS API and REST API communication

• Developer experience